Ghana Link Network Services Limited, operators of the Integrated Customs Management System (ICUMS), has strongly rejected allegations that the platform is dysfunctional and responsible for disruptions in port and customs operations, describing the claims as false, misleading and unsupported by evidence.
The company was reacting to statements reportedly made by unidentified groups claiming to be civil society organisations, which alleged that frequent system downtimes on ICUMS were negatively affecting trade facilitation activities at Ghana’s ports.
In a press release issued on June 6, Ghana Link said the accusers had failed to provide any verifiable evidence to support their claims, including dates of alleged downtimes, incident reports, affected transactions or confirmations from relevant state institutions and port stakeholders.
According to the company, there has not been a single verified instance of a system-wide downtime on the ICUMS platform since January 2026. Ghana Link further maintained that the situation remained unchanged even after the completion of its new data centre infrastructure, which it said had significantly improved system performance and reliability.
The company stated that the platform continues to facilitate customs transactions and support government revenue mobilisation without the disruptions being alleged by the groups. It added that the upgraded infrastructure had enhanced system stability, resilience and service delivery.
Ghana Link expressed concern over what it described as unsubstantiated accusations, arguing that discussions on trade facilitation and port reforms should be based on facts rather than speculation, propaganda or politically motivated narratives.
The company emphasized that ICUMS remains a critical component of Ghana’s digital trade infrastructure, supporting customs administration, cargo clearance, revenue protection, risk management and broader trade facilitation efforts.
While reaffirming its commitment to stakeholder engagement, Ghana Link said it remained open to constructive dialogue with legitimate civil society organisations, freight forwarders, customs officials, shipping lines, policymakers and the trading public. However, it stressed that it would not allow what it termed unfounded allegations to undermine public confidence in the system.
The company has challenged the groups behind the allegations to produce specific evidence of any system-wide downtime on the platform since January 2026, after the completion of the new data centre, or within the past month. It maintained that in the absence of such evidence, the claims should be regarded as baseless and without merit.
Ghana Link reiterated its commitment to continuous improvement, operational transparency and the delivery of a secure, efficient and reliable customs management platform to support Ghana’s trade facilitation and revenue mobilisation agenda
